Refund policy

Shipping Policy

All orders ship via FedEx Monday through Friday, excluding holidays. All orders, including 2nd Day and Overnight, placed Monday through Friday after 12pm EST will be processed the following business day. All orders placed Saturday or Sunday will be processed on Monday.

Please allow 1-3 business days for domestic orders to ship.

You will receive a confirmation email once your order is authorized and another email with the shipping confirmation and tracking details once the package is dispatched. We are not able to ship to P.O. box addresses and cannot change shipping addresses once an order is submitted.

Orders to the Tri-State area arrive the following business day via FedEx Ground.

Delivery times are estimates and are not guaranteed by Cara Cara in the event of forces of nature or other uncontrollable events.

If you select the option to waive signature upon delivery, we are not responsible for any lost or stolen packages.

Shipping Rates

FedEx Ground signature waived for orders $250.00 and up - Free 
FedEx Ground signature waived for orders below $250.00 - $10.00
FedEx Ground signature required - $20.00
FedEx 2 Day signature waived - $25.00
FedEx 2 Day signature required - $35.00
FedEx Overnight signature waived - $45.00
FedEx Overnight signature required - $55.00

Cancellations and Edits

Once an order has been placed it cannot be edited. You may request to cancel your order but please note that order cancellations are not guaranteed and depend if they have entered the packing or shipment phases. Customers may request to cancel an order by contacting customer service at info@caracaranyc.com.

If your cancelation is successful, a refund will be issued in the original form of payment within 1-2 business days. If you do not see a payment reversal on your statement within 2 days, please contact customer service. *During high volume order days, order cancellations may not be possible.

Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order.

Return Policy

You may return or exchange an item within 14 days of receiving them, as long as they’re in their original condition—unworn, unwashed, and with all tags and packaging intact.

  • Final Sale Items: Items marked "Final Sale" are not eligible for return.
  • Return Shipping Fee: Customers will be responsible for paying a standard $10 return shipping fee, which will be deducted from the refunded total.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please email us at info@caracaranyc.com for a full refund or replacement.

Refund Policy

Standard Refund: Once we receive and inspect your return, we will notify you if it’s accepted or declined. This process can take up to 5 business days from the date your return tracking information shows delivered. If your return is accepted, the refund will be processed to your original payment method, though it might take 7-10 business days to show up in your account. Start a standard online return

Please note: Shipping and handling is NOT refundable, and all final sale / off-season items are final sale.

Also note that customers will be responsible for paying a standard $10 return shipping fee, which will be deducted from the refund total.

How to Return An Online Order

We don’t include prepaid return labels to help reduce our carbon footprint. To return or exchange your order, U.S. customers can start the process by selecting a method at the top of this page.

  1. Enter your order number and email address linked to the order. Be sure to include "#" to the order number when processing.
  2. Follow the prompts to choose your return or exchange.
  3. Print your return label from the confirmation email and attach it to your package.

Important: Don’t mix items from different orders in one package, and don’t split a return into multiple boxes. This can delay processing by up to 14 business days.

Exchanges

To exchange an item, start an online standard return and select the exchange option. Choose the replacement item and we’ll ship it out once it's scanned back into stock by our fulfillment center. You’ll get an email with tracking info once it’s on its way.

Note: If you’re exchanging, you won’t receive a refund and you won’t pay the $10 return shipping fee.