FAQ

Need to return something?
Just select whether you’re returning from within the US or outside and follow the instructions.
start a return (US domestic)

US Domestic Shipping

Shipping Policy

All orders ship via FedEx Monday through Friday, excluding holidays. All orders, including 2nd Day and Overnight, placed Monday through Friday after 1pm EST will be processed the following business day. All orders placed Saturday or Sunday will be processed on Monday. Please allow 1-3 business days for domestic orders to ship.

You will receive a confirmation email once your order is authorized and another email with the shipping confirmation and tracking details once the package is dispatched. We are not able to ship to P.O. box addresses and cannot change shipping addresses once an order is submitted.

Delivery times are estimates and are not guaranteed by Cara Cara in the event of forces of nature or other uncontrollable events.

If you select the option to waive signature upon delivery, we are not responsible for any lost or stolen packages.

Shipping Rates

FedEx Ground signature waived for orders $250.00 and up - Free
FedEx Ground signature waived for orders below $250.00 - $10.00
FedEx Ground signature required - $20.00
FedEx 2 Day signature waived - $25.00
FedEx 2 Day signature required - $35.00
FedEx Overnight signature waived - $45.00
FedEx Overnight signature required - $55.00

Cancellations and Edits

Once an order has been placed it cannot be edited. You may request to cancel your order but please note that order cancellations are not guaranteed and depend if they have entered the packing or shipment phases. Customers may request to cancel an order by contacting customer service at info@caracaranyc.com.

If your cancelation is successful, a refund will be issued in the original form of payment within 1-2 business days. If you do not see a payment reversal on your statement within 2 days, please contact customer service. *During high volume order days, order cancellations may not be possible.

Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order.

Return and Refund Policy

You may return or exchange an item up to 21 days from the date of receipt for a full refund, as long as the product is returned in its original condition, unworn and unwashed, with all labels, polybags, tags and hygienic sticker intact if the item is a swimsuit. 

We offer free exchanges on full price items. Customers will be responsible for paying a standard $10 return shipping fee, which will be deducted from the refunded total.

Any product that is delivered damaged or defective may be sent back to our store for a full refund or replacement if the product is available. If you received an incorrect or damaged item, please reach out to us directly at info@caracaranyc.com

Items marked "Final Sale" are not eligible for return.

In an effort to limit our carbon footprint, orders do not ship with a prepaid return label. If you’d like to return or exchange your order, U.S. customers can begin the return process here.

  • Enter the order number and shipping zip code and follow the instructions on our return portal to receive your electronic shipping label and tracking number. 
  • Please reference your order number and indicate whether it is a return or exchange.
  • Note that returns or exchanges without proper documentation, packaging, and/or materials cannot be accommodated. 
  • Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows delivered.
  • If your return is accepted, your refund will be processed and applied to the original method of payment.
  • Please note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.

Once an item is received and processed at our warehouse, the refunded amount can take up to a week to appear on your credit card, depending on your bank.

Please note that shipping and handling is NOT refundable. All final sale / off-season items are final sale.

Need to return something?
Just select whether you’re returning from within the US or outside and follow the instructions.
Start a return (International)

International Shipping

Shipping Policy

Cara Cara now offers DHL Express for international orders.

All orders ship via DHL Monday through Friday, excluding holidays. All orders placed Monday through Friday after 1pm EST will be processed the following business day. All orders placed Saturday or Sunday will be processed on Monday. For international orders, please allow at least 5-7 business days for order processing and verification. 

You will receive a confirmation email once your order is authorized and another email with the shipping confirmation and tracking details once the package is dispatched. We are not able to ship to P.O. box addresses and cannot change shipping addresses once an order is submitted.

Delivery times are estimates and are not guaranteed by Cara Cara in the event of forces of nature or other uncontrollable events.

If you select the option to waive signature upon delivery, we are not responsible for any lost or stolen packages.

Shipping Rates

The exact available shipping options for your country will be presented during checkout. 

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivered Duty Paid) or DDU (Delivery Duty Unpaid). 

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes imposed by your country upon delivery and the shipping carrier may not release the package without payment for duties & taxes. 

* International orders can experience delays, please contact customer service for any urgent updates.

Cancellations and Edits

Once an order has been placed it cannot be edited. You may request to cancel your order but please note that order cancellations are not guaranteed and depend if they have entered the packing or shipment phases. Customers can cancel an order by contacting customer service at info@caracaranyc.com.

If your cancelation is successful, a refund will be issued in the original form of payment within 1-2 business days. If you do not see a payment reversal on your statement within 2 days, please contact customer service. *During high volume order days, order cancellations may not be possible.

Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order.

Return and Refund Policy

You may return or exchange an item up to 21 days from the date of receipt for a full refund, as long as the product is returned in its original condition, unworn and unwashed, with all labels, polybags, tags and hygienic sticker intact if the item is a swimsuit. 

Any product that is delivered damaged or defective may be sent back to our store for a full refund or replacement if the product is available. If you received an incorrect or damaged item, please reach out to us directly at info@caracaranyc.com

Items marked "Final Sale" are not eligible for return.

In an effort to limit our carbon footprint, orders do not ship with a prepaid return label. If you’d like to return or exchange your order, International customers can start the return process here.

  • In the Returns Portal, the Order ID is the order number that you received in your order confirmation email starting with 'GE'. 
  • The e-mail is the e-mail address that you provided upon check out.
  • Once the return form is submitted, a prepaid DHL return label will be generated.
  • Place all items you wish to return in their original packaging, including any hang tags, and send using the attached prepaid DHL return label.
  • Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.
  • *Please note that for international returns the return shipping and any reverse duties & taxes are the responsibility of the customer. Returns should be postmarked within 30 days of the order date. 

Once an item is received and processed at our warehouse, the refunded amount can take up to a week to appear on your credit card, depending on your bank.

Please note that shipping and handling is NOT refundable. All sale / off-season items are final sale.