Cara Cara

FedEx Ground signature waived for orders $250.00 and up - Free
FedEx Ground signature waived for orders below $250.00 - $10.00
FedEx Ground signature required - $20.00
FedEx 2 Day signature waived - $25.00
FedEx 2 Day signature required - $35.00
FedEx Overnight signature waived - $45.00
FedEx Overnight signature required - $55.00

Once an order has been placed it cannot be edited. You may request to cancel your order but please note that order cancellations are not guaranteed and depend if they have entered the packing or shipment phases. During high volume order days, order cancellations may not be possible. Customers may request to cancel an order by contacting customer service at info@caracaranyc.com.

If your cancelation is successful, a refund will be issued in the original form of payment within 1-2 business days. If you do not see a payment reversal on your statement within 2 days, please contact customer service.

Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order.

You may return or exchange an item within 14 days of receiving them, as long as they’re in their original condition—unworn, unwashed, and with all tags and packaging intact.

• Final Sale Items: Items marked "Final Sale" are not eligible for return.
• Return Shipping Fee: Customers will be responsible for paying a standard $10 return shipping fee, which will be deducted from the refunded total.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please email us at info@caracaranyc.com for a full refund or replacement.

Standard Refund: Once we receive and inspect your return, we will notify you if it’s accepted or declined. This process can take up to 5 business days from the date your return tracking information shows delivered. If your return is accepted, the refund will be processed to your original payment method, though it might take 7-10 business days to show up in your account. Start a standard online return

Please note: Shipping and handling is NOT refundable, and all final sale / off-season items are final sale.

Also note that customers will be responsible for paying a standard $10 return shipping fee, which will be deducted from the refund total.

We don’t include prepaid return labels to help reduce our carbon footprint. To return or exchange your order, U.S. customers can start the process by selecting a method at the top of this page.

1. Enter your order number and email address linked to the order. Be sure to include "#" to the order number when processing.
2. Follow the prompts to choose your return or exchange.
3. Print your return label from the confirmation email and attach it to your package. Place the packing slip inside the box.

Important: Don’t mix items from different orders in one package, and don’t split a return into multiple boxes. This can delay processing by up to 14 business days.

To exchange an item, start an online standard return and select the exchange option. Choose the replacement item and we’ll ship it out once it's scanned back into stock by our fulfillment center. You’ll get an email with tracking info once it’s on its way.

Final Sale Exchange: If you purchase an item marked Final Sale and the size doesn’t work out, we may be able to accommodate a size exchange if the same item is available in another size. While final sale items are not eligible for returns or refunds, we’re happy to do our best to help with a size swap when possible.

Please note that exchanges are subject to inventory availability, and if the requested size is not in stock, we unfortunately won’t be able to accommodate the exchange.

To request a size exchange, please contact info@caracaranyc.com with your order number within 14 days of your order delivery. Our team will review availability and assist if a swap can be arranged.

Note: If you’re exchanging, you won’t receive a refund and you won’t pay the $10 return shipping fee.

If an item you purchased is marked down or becomes eligible for a promotional discount within 14 days of your order delivery, we are happy to offer a one-time price adjustment. This includes price reductions on caracaranyc.com or authorized retail partners.

To request a price adjustment, please contact info@caracaranyc.com with your order number.

Price adjustments apply only to the same style, size, and color, and the item must be in stock and available at the lower price at the time of the request.

Price adjustments are not available after 14 days from the date of delivery.

The exact available shipping options for your country will be presented during checkout. 

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivered Duty Paid) or DDU (Delivery Duty Unpaid). 

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes imposed by your country upon delivery and the shipping carrier may not release the package without payment for duties & taxes. 

* International orders can experience delays, please contact customer service for any urgent updates.

Once an order has been placed it cannot be edited. You may request to cancel your order but please note that order cancellations are not guaranteed and depend if they have entered the packing or shipment phases. Customers can cancel an order by contacting customer service at info@caracaranyc.com.

If your cancelation is successful, a refund will be issued in the original form of payment within 1-2 business days. If you do not see a payment reversal on your statement within 2 days, please contact customer service. *During high volume order days, order cancellations may not be possible.

You may return an item up to 14 days from the date of receipt for a full refund or store credit, as long as the product is returned in its original condition, unworn and unwashed, with all labels, polybags and tags intact.

Any product that is delivered damaged or defective may be sent back for a full refund, or replacement if the product is available. If you received an incorrect or damaged item, please reach out to us directly at info@caracaranyc.com. 

Items marked "Final Sale" are not eligible for return.

In an effort to limit our carbon footprint, orders do not ship with a prepaid return label. If you’d like to return or exchange your order, International customers can start the return process here.

• In the Returns Portal, the Order ID is the order number that you received in your order confirmation email.
• The e-mail is the e-mail address that you provided upon check out.
• Once the return form is submitted, a prepaid DHL return label will be generated.
• Place all items you wish to return in their original packaging, including any hang tags, and send using the attached prepaid DHL return label.
• Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.
• *Please note that for international returns the return shipping and any reverse duties & taxes are the responsibility of the customer. Returns should be postmarked within 30 days of the order date. 

Customers will be responsible for paying a standard $20 handling fee for returns and store credit, which will be deducted from the refund or store credit total.

Please note: Shipping and handling is NOT refundable, and all final sale / off-season items are final sale.

Store credit is valid for 365 days from the date your return is processed.